[Resolved] Idea Cellular — balance deduction for vas services without subscription

dmdr

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra, 400046

Dear sir this is for the second time within 2-3 days that from my account of mobile no [protected] sum of rs 20 has been wrongly deducted for vas service named glamour pack and one another without subscribed from my side.

Kindly deactivate the same above all vas sevices and refund the money back wrongly deducted
I have called to customer care and asked about the above complaint but no satisfactory resolution found

A new type of pop up is reflecting now a days on my mobile screen for downloading games and other vas services when using internet please remove it

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Sep 10, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2017

Idea Cellular Customer Care's response Hi,

As we checked, service for VAS is activated from your number and for the same amount is been deducted and deactivation request is already taken and update will be given to you shortly.

Regards,
Simranjeet Arora