Idea Cellular — balance deduction from idea number [protected]

Address:	Dehradun, Uttarakhand, 248009
Website:	idear cellular

Dear all, it has been twice that my prepaid balance has been deducted from my idea account for my number[protected]. Today i got a message that i have downloaded an animation from nazara and all the balance from my prepaid account has been deducted. The balance was rs. 63. When i talked to the customer care representative, she told me that i have downloaded some animation from nazara. This happened last month also, when i had a balance of rs. 43. I have not downloaded any such animation. When i talked to the representative she disconnected the phone without listening to the full matter.
Please look into the matter and get this balance reversed immediately otherwise i will have to make a complaint to trai