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Idea Cellular

[Resolved]  Idea Cellular — Balance deduction from main account is spite of having 1 GB data in account.

Address:Neemuch, Madhya Pradesh

Hi, Its been 3 days since balance got deducted FROM MOBILE NUMBER [protected](Twice Rs 15+15=Rs 30), and I have still not got by balance back in my Account. If you are unable to resolve such a small issue then better to refund the Amount, Net Balance of Rs 69 and Rs 30, total sum of Rs 100, so that I get to use it at least. No point having 1 GB in account when i am unable the same. Cancel the internet pack and refund the amount as talk time. Try resolving the issue as soon as possible CONTACT ME ON [protected]
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Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to inform you that your complaint for recharge has been resolved and benefit of the recharge has been updated for your Idea number. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Hi,
I have not received any balance in my Account, I have attached image for the same.
Regards
Sourav

Reply
Dear Customer,

As per your telecon with our customer service associate on 24th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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