[Resolved] Idea Cellular — Balance is not received. | |||||
When i submit my address proof documents on idea service center at Feb 25, they requested to take new SIM card: reason is i am using my SIM card since from 2005.For below 2012 SIM cards they are providing new SIM cards mandatory. On that time i called to customer care Mr. Anjaneyulu spoke to me New SIM is not required just submit ur address proof, but at last he spoke to service center madam and told to me, actually new sim is not required, but she is telling they have conditions to give new sim card for below 2012.At that time i asked about my balance, he replied after activation o[censored]r new sim it will carry forward. Now its above 2 weeks, there is no balance carry forward. I called several times to customer care, every one telling ur old balance is 282 rs/- and within one day the amount will be added.But its already 15 days.please help and take reaction on idea cellular Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Dear sir/madam,
i am using this number since from 2005.
i went to idea service center, they replied please call customer care to resolve ur problem.when i called for customer care, they answer as please go for service center.
what i am requesting that, please verify my call of feb 25 5:40PM[protected] which i interacted with anjaneyulu and please add my balance.i lost my balance because of customer care call only, there is no mistake of service center. Otherwise i will change my network.
i am using this number since from 2005.
i went to idea service center, they replied please call customer care to resolve ur problem.when i called for customer care, they answer as please go for service center.
what i am requesting that, please verify my call of feb 25 5:40PM[protected] which i interacted with anjaneyulu and please add my balance.i lost my balance because of customer care call only, there is no mistake of service center. Otherwise i will change my network.
Dear Customer,
As per your telecon with our customer service associate on 11th March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 11th March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
I am not satisfied with ur replay.When i called to ur Idea customer care, every time they are replying, as with in 48 hrs ur balance will be credit.I am totally disappointed with ur fraud network.I will definitely PORT all numbers of my friends, colleague and family members those who are in idea network. ...bye
Dear Customer,
As per your telecon with our customer service associate on 15th March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 15th March 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Customer Care, Idea Cellular