[Resolved] Idea Cellular — barring of idea connection even if there is balance

[Resolved] Idea Cellular — barring of idea connection even if there is balance

H Harish Mohan KC from Changanacheri, Kerala

I'm using idea for more than 2 years. I got a message saying my connection will be barred if not recharged but my account has rs 27 balance. When called to customer care they say this is idea's new policy. The recharges they suggest are only valid for just 1 month and after that even if i have sufficient balance i'm supposed to recharge otherwise connection will be barred. What kind of attitude is this. Please do something. Thank you Was this information helpful? No (0) Yes (0)
Dec 12, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 11, 2018 Idea Cellular Customer Care's response Dear Customer, As discussed, Service Validity is the days during which customers will receive uninterrupted service (Calls/Data/SMS/Roaming) like today. There is no change in the way services will be available to customers who do regular applicable recharges (minimum Rs.35 every 28 days). However, in case of non recharge after service validity, curtailed services (Only Incoming) will be available for grace period of 15 days, after which services will not available till the time applicable recharge is done. To avoid any inconvenience, we recommend you to recharge your account regularly OR You can recharge with anny long service validity recharge options available on our website basis your need. Regards, Prajakta
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