[Resolved] Idea Cellular — Bill above the usage

prashantupadhyaya06

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110008
Website:	www.ideacellular.com

I have a idea cellular postpaid connection. The bill which was generated by idea cellular it includes 1300 something amount for internet usage. But i didnt use internet for this. When idea turn off my services the remaining amount of net was 8mb. If 8mb was my remaining amount how can i exceed the amount given in the bill. I will definitely pay the remaining amount but its my request please rectify the bill and revert me with it.

Idea no:[protected] (Which i was using)
Email id: prashant. [protected]@gmail.com

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Oct 2, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Aug 19, 2016

Sarabjit babbu's response Since service stopped by your company sending bill is of no use for my idea no. [protected]

Verified Support

Aug 23, 2016

Idea Cellular Customer Care's response Hi,

We have noted your concern. Please give us some time to get back to you.

Regards,
Sumeet

Verified Support

Aug 26, 2016

Idea Cellular Customer Care's response Hi Prashant,

As per your telecon with our customer service associate on 26th Aug 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh

Verified Support

Sep 01, 2016

Idea Cellular Customer Care's response Hi Prashant,

We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details.

Regards,
AbHi,

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Comments

Sarabjit babbu

from Nichlaul, Uttar Pradesh

Even though your company stopped my cellular service due to non payment then also you are sending bill amount of over Rs 381 towards rental your outlet is not cooperating at nerul when I visited to stop the service. Also I am not staying at the address you send the bill. Since service is stopped you are still sending bill is of no use

Idea Cellular Customer Care's response, Aug 24, 2016

Verified Support

Hi Sarabjit,

We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh

Sarabjit babbu's reply, Aug 27, 2016

My idea mobile no is 9664776055 which I didn't mention relating to non payment of Rs 381.
Regards Sarabjit

santsanj

from Chennai, Tamil Nadu

Please we want call detail and sms detail of my idea no. [protected] from 10.08.2016 to 18.08.2016. Please provide us details to my e-mail id - sanjay.[protected]@yahoo.in

Idea Cellular Customer Care's response, Aug 24, 2016

Verified Support

Hi,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh