[Resolved]  Idea Cellular — Bill discrepency

Address:

Lucknow, Uttar Pradesh

Dear Concern, Last month bill amount i.e. 5/12/2014 to 4/01/2015 for my [protected] has an additional amount of Rs. 970 (approx.) under proration. When I called to your Customer care for clarification, they confirmed about the mentioned charges that it is for Internet usage approx 240 mb between 4/12/2014 to 5/12/2014 which cannot be possible because my data connection was off during that time period.I have called 2 time your customer care so that the rectification can be done but both the times result was zero. Earlier also when I was using 299 I plan under which I have got 250MB X 2 but on a regular basis i was getting charged after usages of 250MB only and again and again I was logging the complaint to rectify the bill amount and the response from your side was it is a technical issue. I am very sorry to say that Idea is such a big name in telecom and I can definitely say that this cannot be your service standard. Kindly look into it and close the complaint on priority so that I can pay the actual amount and a healthy relationship can be maintained between us. Thanks & Regards, Arvind Kumar [protected]