[Resolved]  Idea Cellular — Bill every month without activation of the SIM

Address:Ernakulam, Kerala, 682023

Hello Sir, This compliant is against the Idea cellular limited Kerala region. I have tried porting my number [protected] from Airtel to Idea on September 2015. And when porting done I was not in Kerala due to which the service could not activated, and when I requested in mail and Idea tweeter they have communicated back saying that I have to call to tele verification form Kerala to get the service activated. Since I had to continue in out station I have communicated in mail saying not to activate this service and it’s never activated. However the number [protected] is not activated they have generating the monthly bill and sending to my address which is pathetic. I am wondering without activation of their service how can they generate bill and the total amount pending is Rs.697/- Request your help and I would suggest if the ISP is looting people like this then you have to charge the penalty at least 1 core against this sort of activities.
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Jan 5, 2016
Complaint marked as Resolved 
Idea customer service had called me back and said this mentioned amount is waved off as the sim never activated with a tele verification. They have sent a mail for confirmation. This is a kind of cheating from Idea if the people don't reacted and pay whatever the said amount. Any how thanks for the responses after logging a complaint in consumer complaints Thanks George Vikson
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We regret the inconvenience caused to you. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular
You can contact me at [protected] anytime from 10.00 am to 6.00pm
I also would like to know without activation of the sim by tele-verification how come you have charged the rental or whatever the charges ?
The sim and the number is not exists as per the dialer from Oct and what charges ?
As per my understanding if the tele-verification not done within 30 days from the date of activation or the number will get automatically disconnected.

I will have to setup a press conference and compliant in TRI / all social media for all this looting from Idea.
Dear Customer,

We wish to inform you that the matter is being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 8th Dec 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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