Idea Cellular — Bill of my number[protected] gone out of reach

Kanwar33134

from Ludhiana, Punjab

Address:	Ludhiana, Punjab, 141002
Website:	www.ideacellular.com

My number is [protected]. MY NAME IS KANWARJIT SINGH. My bill plan was 399. And i had credit limit of 1300. But in this cycle i get bill of Rs 2600 approximately. How could it possible as customer care executive said because of excess data usage i have to pay this . So i paid today comlete bill as i had no more option. I want to ask that if my unbilled amount was growing more than above credit limit which was Rs.1300. Why i didn't recieve a call or message of warning.. My number blocked when my unbilled amount gone 1750 excuding my regular bill amount which is 399. Kindly do action against this. I want refund minimum of Rs.1950.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular