[Resolved] Idea Cellular — Bill received above Credit limit, without any usage.

Rajivbhagat15

from Pune, Maharashtra

Address:	Nagpur, Maharashtra, 440010
Website:	idea

My idea no is [protected], is barred due unbilled amount of rs 3600/-, i lodged complaint at helpdesk, they reply that the charges is charged against my net usage, i use idea app which is installed on my phone to check my data balance, whenever is use data my data balance was in my account, it shows in my idea app, then how they charged me above my credit limit?, even was i not received any sms while exceeding credit limit,

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Oct 4, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2016

Idea Cellular Customer Care's response Hi Rajiv,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Viral

Verified Support

Aug 30, 2016

Idea Cellular Customer Care's response Hi Rajiv,

As per your telecon with our customer service associate on 30th Aug 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Yogesh

Verified Support

Sep 03, 2016

Idea Cellular Customer Care's response Hi Rajiv,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Paras