Idea Cellular — bill received after connection closed | |||
Dear Sir, I was using a idea postpaid number [protected] but due to no usage i have request to idea customer care to close this connection permanently on 02.06.14 and they replied me on 03.06.14 vide SR#C1-[protected] that the said connection has been closed. Bill dated 17.06.14 for Rs.807.25 has been paid in full. But after this they send me the bill on regular basis every month. When i informed them that the connection has been closed they why are you raising the bills then they told me that they are looking into the matter and will be resolved soon but till date (31.03.15) no solution has been provided by them.Last bill generated by them dated 17.03.15 for Rs.1375.30 (includes previous dues which was never used by me.) Request you kindly look into the matter. Was this information helpful? | |||
Idea Cellular customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
We tried contacting you on your provided numbers however, were unable to get through. In order to proceed further, please provide your alternate contact details together with suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
We tried contacting you on your provided numbers however, were unable to get through. In order to proceed further, please provide your alternate contact details together with suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular