[Resolved]  Idea Cellular — billdesk idea bill paid twice via internet banking but not processed and debited

Website:care.ideacellular.com/wps/portal/account/express-paybill

Sir last month i. E, 14/06/2017 i paid the idea post paid bill for no [protected] from my bank of maharashtra internet banking. I was debited of rs.649, but it says that my transaction was failed, so i continued for second time and the transaction was successful but it was debited twice in bank statement. I expected that amount would be refunded back to me but it didnot happen.
Can you please refund the money back.. Transaction number jbom[protected].. Thankyou.
Was this information helpful?
No (0)
Yes (0)
Sep 16, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2017
Idea Cellular Customer Care's response
Dear Customer,

We under stand your concern. Request you to call on 12345 or 198 from your Idea number for further assistance on your query.

Regards,
Neha L
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information