[Resolved]  Idea Cellular — Billed even after cancellation of number

Address:

Gurgaon, Haryana

Hi, I used an Idea postpaid number [protected] and disconnect the same as of 20th May 2014 and on the same day I cleared all my outstanding amount which was 620 rupees (Attached the invoice screenshot shared by the idea office). The idea office I got the number and disconnected the same was from is Yadav communications, sector 22 gurgaon, haryana and the person incharge is Mr. Pappu Yadav. However from last few days Idea customer care people have been bothering my relatives (They got their numbers from the call history) to pay an outstanding bill of 250 RS. I went to the same shop today 15th July 2014 and Mr. Yadav checked the details and told me that the number was not disconnected but rather temporirily out of service and checked that a bill was generated for the month of June. He also checked that he did process the disconnection as of 20th May 2014 but not sure why the bill was generated and had no further answer to why I am getting billed and kept saying that the no will be disconnected. When I asked him what is going on he said I cant help you further and you have to go to another Idea office at some location. This is simply unacceptable and highly unprofessional behaviour to call my friends and relatives when clearly they have my email address and can send me an email regarding everything.