[Resolved]  Idea Cellular — Billing after cell no close request/disconnect

Address:Pune, Maharashtra

Hello Sir, Cell No - [protected]. I've sent emails to customer care to close my no in May/June - 14. Number was discontinued. But after 2 months in Jul, i received threatening call saying that I have to appear in court as i didnt paid bills for June/Jul...bill amount Rs 1920. I rushed to Idea center, submitted a request to close my number with ID proof and paid bill (TR-MH[protected] on 23rd Jul 14. Now on 18, Sep 14, I'm again receiving calls to pay outstanding amount. This is going cyclic. Now I dont have any options other than raising my voice to you. Please guide. Next option for me would be media or consumer court. Regards, Ashish Khade
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Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We deeply regret the inconvenience. We have your contact details. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We regret the inconvenience caused to you. Our efforts in contacting you could not be established. Please share your alternate contact number and suitable time for us to reach you and address your query.

Thanks & Regards,
Customer Care, Idea Cellular
Hello Sir, My contact no is - [protected].I have received disconnection confirmation on 16 Sep, 2014 with Communication Id C1-[protected].Again I received a bill of Rs. 1495 on 21 Sept, 2014. Bills are getting generated, even after request submission was done on 23 July, 2014. I'm still receiving threatening calls from idea legal department to pay outstanding amount else they would apply fine of more than 10 thousand rupees which needs to paid in court.Last call received was on 19th Oct 2014 from number - [protected] at 2.24pm.Customer care center informed me that there is no outstanding amount on me and number is discontinued. I'm getting this status from Idea center as well where I had put my closure request (S. B. Communication Rahatni, Pune). But I don't understand the reason for getting bills generated every month since then.I'm suffering from mental depression and is under stress. Please advise and do the needful as soon as possible. Thanks, Ashish
Hello Sir/Madam,

It would be very kind if you could update the latest status. I tried calling Idea customer care but its not accepting calls from prepaid service and I don't have idea post paid number.

Thanks,
Ashish
Hello Team, I received a call from [protected] to pay my bill and used threatening language to pay bill. I have all the email sent for bill discrepancies on my number [protected], but no reply as there were additional charges. I have been using this number for 5 - 6 years and why would I not want to pay bill. Please correct my Sept bill and my loss over the disconnection then i will pay the rest. But please do not threaten then i will have to do police complain.
My current number is [protected]

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