Idea Cellular — billing discrepancies

Address:

Bhiwani, Haryana

Sir, I have been using idea postpaid connection fro. Last 9-10 months . earlier I had corporate plan Idbi_hr_45, monthly charges 45 rs . In starting it was OK with my phone bills bt after some time it beacome very irritating. Bill was increasing steadily, my last pH bill was of rs. 1849. Then I lodged a complaint against the generated bill. After listening my complaint The girl from customer care said that they will offer a reimbursement of rs500. She confirmed that amount will be credited in my acc account very soon. I said its OK while I was getting at least some amount back as reimbursememt. Meanwhile I become so fed up with this thing that I thought of getting MNP for my no. Before MNP I had to clear unbilled amount. That time bal was showing around 2000 . I paid whole amount n left for mNP. Due to some reasons it could not succeed. In between this I got reimburse ment of rs 500 then I dropped the idea for no portability. On around 22-24 I checked my acc bal then it was showing -700 around . I got cunfuesd, after calling at customer I was confirmed that it was 500 reimbursed amount plus the extra amount which have been paid when I was having an idea for portability. I thought its OK now, my ph bills are going well. Thia whole staff happened around 22-24 of may . But I was almostly seeing my pH bills generated for the month of may-15 . its was showing 3252 Its was a huge amount for me .so I a gained complained at customer care . the person from other side said that I was being charged for using internet excessively. He said that I used Facebook n twitter on 20-21 may excessively that's y I was charged so much amount . Sir, I dnt have neither twitter nor Facebook account . I just use what's app . he said I downloaded some stuff from internet about 2.5 GB, but I didnt do something like that . Sir kindly resolve.my issue asap because I am suffering a lot because of this. My mobile no is [protected] Email I'd - [protected]@yahoo.co.in Kirti.[protected]@idbi.co.in