Idea Cellular — Billing related issues

Address:

500020

Mr. Himanshu – please read through this if you would like to know what is happening at the grass root level and the incapability of your team.

Complaint regarding number - [protected]

Firstly i am very upset with your services as you guys do not understand 3rd standard mathematics. Unfortunately all the representatives and the supervisors were not able to help me out. I had multiple conversations and had wasted a lot of time with you guys. Sorry to say this, but to educate your customers you yourself should be educated first.

Issue: my outgoing services are being barred for 3 days now, i had the same issue last month and i have been promised that the issue will be resolved, unfortunately it is happening again.

I have changed my port from maharashtra to telangana – with you guys. Same number, same idea.

Unfortunately you guys do not have my previous records – that is difficult to understand – is it not the same company???

Anyways, on my current bill there are two adjustments done for 2541 and for 2104. However, 2541 is inclusive of 2104. (Which means 2541 is 2104 + 437) (Refer to the attached statement, and also refer to the table below, which shows i paid more than what i owe)

Which means the amount of 2104 has been charged twice – i have been explaining this for the umpteenth time, and you guys are not understanding and this is 3rd standard mathematics!!!

I had been with you guys for over 7yrs, and wanted to be with you guys and that’s the reason i took the same connection in telangana too – but, my experience with you guys is pathetic.

I want the services to be activated, waive off that extra 2104 you have charged twice, and need a compensation for all the hassle i went through.

Tired of the run around you guys are giving me stating, you have escalated the mail, forwarded it to the concerned team, etc. – what i fail to understand is, are you not concerned about your customer? Then who is this concerned team? And why is it that i don’t get to talk to them???

Charges:
2541 (Includes 2104 + 437)
1070
343
Total: 3954

Payments:
2105
450
621
450
345
Total: 3971


Regards, bharani