Idea Cellular — Broadband connection not disconnected

Murli06

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

IDEA User Id:[protected] I raised disconnection request on 6th Sept, 7th Sept & 11th Sept. On 11th Sept i was asked to pay outstanding amount and i paid that. Still the connection is active. I have received bill for current month i.e. October. Now they are asking me to pay for this month also and then only then they will take the disconnection request.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused to you. To help us serve you better, please share your Idea mobile number and the alternate contact number. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Murli06

from Mumbai, Maharashtra

My contact number is [protected]
I am talking about Broadband connection. I do not have idea mobile number. User Id for the Broadband connection is already specified in initial complaint.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular