[Resolved] Idea Cellular — broadband speed issue / broadband not working

shahviral7

from Pune, Maharashtra

Address:	411017
Website:	www.ideacellular.com/broadband

I am facing speed issue since 23th-jul from idea broadband. I raised complain on 26th-jul (Tct[protected]) and closed on 27th-jul without any intimation. Again i raised complain on 29th-jul (Tct[protected]). Then after on 31st (Tct[protected]) they again raised new complain. After then i raised complain for discontinue (Tct[protected]) and they call me on next day to ask what is the issue. And send technical person at my home on 2nd aug (Tct[protected] & tct[protected]). Now today they suspended my account.

I totally frustrated with this idea broadband.
My i get refund for this days which i did not get speed as they define. I have also mail from backend team and they also stated that they faced technical issue.

So should i get refund for 10 days?
Please help me.

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Sep 11, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2017

Idea Cellular Customer Care's response Dear Customer,

Please dial our toll free number ([protected]) for assistance on your query. Also you can write to us on our email ID: [protected]@idea.adityabirla.com.

Regards,
Neha L