[Resolved]  Idea Cellular — Card not activated

Address:Mumbai City, Maharashtra

I booked New Post paid connection from Idea ... person came from idea collected 350/- an told me that within 3 days card will get activated and they will call me for number selection ... it has been more than 4-5 days no caal received from idea and if i called concern person he is not responding properly...
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Complaint marked as Resolved 
Received phone from idea for address verification then yesterday they did physical verification after that within 4 hrs my new number got activated Thanks for support Idea Team
Idea Cellular customer support has been notified about the posted complaint.
Feb 05, 2015
Updated by Vishwesh Joshi
Sir / Madam,

This is my 3rd mail to you<appellate.[protected]@idea.adityabirla.com> & still no response from idea...

I booked idea new connection from your web site and i received call from ([protected] / [protected])...
and then One person from idea on 29th Jan15 collected Rs.350/- as a deposit and taken my documents for
new number ... person gave me idea sim card also & told me that concern people will call me on my
existing number & will provide numbers for selection ...

But till date nobody called & if i call on given numbers and persons they are not responding ... (Kunal
& Sagar - [protected] / [protected]

I called Idea customer care also on [protected] they told me in 48 hrs you will receive call but still
no response from idea people ...

I visited Idea Store also they told me that they cannot help & suggested me to put mail to you...

Its not about 350/-Rs. but its about my documents which i have submitted to persons they may misuse it

Waiting for reply ...

Hope i will get solution and will get new connection...


Regards,
Vishwesh
[protected]
Feb 07, 2015
Updated by Vishwesh Joshi
done verification will start my idea number shortly
thanks for support
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 06th Feb 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Received call from idea they assured me that they will resolve my problem in 2-3 days
Dear Customer,

As per your telecon with our customer service associate on 10th Feb 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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