Idea Cellular — Charge without Informing pro-data base usage in welcome call as well as Representative
I
islamjshaikh
from Mumbai, Maharashtra
Address:
Pune, Maharashtra
I opted idea post paid connection having 399Rs plan which included 1GB 3G, 550 local/national call and 100 sms at 15th aug 2015, the connection got activated at 17 aug 2015, at that time one of the representative at idea center told me that my 3g Internet usage will be 1GB 3G, 550 local/national call and 100 sms .
But on 4th sept 2015 i received a bill with amount of 912Rs instead of 399Rs
My total Data usage was near about 900Mb But I got bill of 540.320Rs extra bill of Data usage .
But as per my plan i was not using extra data.
Representative not inform me pro-data base usage as well as in welcome call aslo not inform me pro-data base usage. You can check my welcome call .
I hope you understand my problem. If you give me solution then i will paid .
Was this information helpful?
No (0)
Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
We regret the inconvenience caused. To assist you further, please share your contact details. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular