Idea Cellular — Charged extra for internet usage | |||
Dear Team, My mobile number is [protected]. My 3rd bill got generated on 22-feb in which i have been charged Rs.-850/- for internet usage. I called up at 12345 and informed that have not used so much of internet and asked to waive off the amount charged extra. But they were not ready. Then the call was transferred to some senior person and he offered me one deal. The deal was i have to take Rs. 154 internet pack(1GB) for 3 months compulsorily. when i denied as i do not use so much of internet then he said it is not possible to waive off the amount charged extra. Request you to look into it immediately as i have to pay my bill . if the amount is not waived off i will not be in the condition to pay the bill and i have to look for some other option. Waiting for your revert. Regards, Sunita Shukla Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
I have been charged extra. Please waive off the amount then only i will be in position to pay the bill else i have to look for other option.
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Dear Customer,
We tried contacting you on your Idea number but we couldn't’t reach you.Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care Idea Cellular
We tried contacting you on your Idea number but we couldn't’t reach you.Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care Idea Cellular
Dear Team,
Request you to send me an SMS where i can give my alternate number to contact me if your team is unable to reach on this number.
Regards,
Sunita Shukla
Request you to send me an SMS where i can give my alternate number to contact me if your team is unable to reach on this number.
Regards,
Sunita Shukla
Waiting for the revert. I need to pay the bill else u guys will apply late payment charges. but before that i need solution to this issue.
Guys respond else i will not use this number any more and wont pay the bill.
Guys respond else i will not use this number any more and wont pay the bill.
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We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular