[Resolved] Idea Cellular — Charged for services which are deactivated on my number | |||
I dont know how many times i have sent an email to idea customer care for deactivated of CUG pack but they keep on activating on my number([protected]) again and again without any prior consultation. Recently on 21st March, CUG pack was again activated on my number and I have written to idea cc to deactivate it. I have got a confirmation email that the CUG service has been deactivated on my number.(I have attached screenshot of email received). Again in this monthly cycle, I have been charged with CUG pack from 24th April- 20th May. How does the service/ pack get activated on my number when I have been repeatedly complaining about it? Sometimes cc confuses you with CUG service and CUG pack. If any service is not active, how can the pack be active and vice -versa? Number -[protected] Was this information helpful? | |||
Sep 7, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support May 24, 2016 Idea Cellular Customer Care's response Dear Customer, As per your telecon with our customer service associate on 24th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. Thanks & Regards, Customer Care, Idea Cellular | |||
 2 Comments | |||
Comments
I was contacted on 24th may and was told that my issue will be addressed. They assured me that they would take care of the matter as they had seen from past history that I have repeatedly requested for deactivation of CUG pack. However, I am still to receive any emails/call from their side for waiving of the wrongly charged amount from my bill. It would be great if this issue is resolved quickly as my bill due date is 5th June
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We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.
Thanks & Regards,
Customer Care, Idea Cellular