[Resolved] Idea Cellular — charged incorrectly for some special number 055315 which i never called

BKamat

from Delhi, Delhi

Website:

www.ideacellular.com

Idea cellular claim that last month (Dated 25-nov-18 13:42:53) i made call to this number 055315 for a period of 36 mins and 04 mins from my number [protected]. The bill for last month is 804 rs. Among rs. 333 is for this call that they claim i made to this number. I never called this number. I do not make such long calls. I have followed up with them and they say that as per their records calls have been made. This has been very taxing for me. I want you to make them understand that they cannot do whatever they wish to. If possible, i would need a monetary compensation as well.

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Feb 15, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. As checked, you've been charged for your usage towards the chargeable number. Hence, we express our inability to refund the same. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

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Comments

BKamat

from Delhi, Delhi

This is unacceptabe. We don't even know whom this number 055315 belongs to and how did we talk to on this number for 36 minutes. This is ridiculous. Idea should block such number as I saw on the net that many customers have been incorrectly charged for this number. Is this the way service providers are making money by claiming that some weird number was called for longer duration randomly and charging their customer. In today's data world, why someone would call any random number to talk for more than half an hour.

Can someone from idea please tell me whom this 055315 number belongs to, if their system is charging for the same.

Idea Cellular Customer Care's response, Jan 27, 2018

Verified Support

Dear Customer,

We would like to inform you, that we're unable to provide you any information for the given number. Also, you can block the mentioned number from your handset settings to avoid the inconvenience. However, you've been charged for your usage towards the chargeable number and we're requesting you to check dialed number details in your bill. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina