Idea Cellular — Charges on Data Pack Pro-ration

Address:

Kolhapur, Maharashtra

Hello, I am using idea number [protected]. I am having postpaid plan "T1242-Happy 274 Retail plan TR" rental plan. under this, I am entitled to 512MB data plan. My billing cycle is from 21-Apr[protected]May-2015. On 30th April 2015, I called the Idea Customer care aking them to discontinue my 2G plan and activate the 3G 1 GB data plan (C[protected]. The 1 GB data plan charges are Rs 250 only. Due to my intensive need the data pack exhausted hence I need to extend the data plan so again called the Customer care for activating another 300MB plan for which the rental is 100 (C1-[protected]). While activating the second plan the customer care executive did not provide any details of the "Pro-ration" charges. But when I see the bill today they have charged 699 in the name of "Pro-ration Charges". THIS WAS NOT NOTIFIED TO ME THAT I WILL BE CHARGED SOME SUCH CHARGES ON DATA PLAN CHANGE. NO SMS OR EMAIL OR CALL WAS MADE TO TELL THAT THE PRO RATION CHARGES WILL BE APPLICABLE. HENCE I REQUEST TO LOOK INTO THE MATTER AT THE EARLIEST AND LEVY THE CHARGES FOR PRO RATION. YOU CANNOT FOOL ME LIKE THIS FOR ANY UNDECLARED OR HIDDEN CHARGES. I SHOULD BE CHARGED for 250 + 100 = 350 and nothing extra. I've already done correspondence for the same with idea customer care under communcation but didn't receive a positive response hence bringing this to consumer forum. Looking forward to appropriate action. Thanks and regards, Suhas.