[Resolved]  Idea Cellular — CHARGING DIALER TONE WITHOUT ANY TELEPHONIC APPROVAL

Address:Pune, Maharashtra

MY pre-paid IDEA Cellular no is [protected] (pune). on 12 nov'14, there was a promotional call from idea regarding free of charge activation of dialer tone for 3months.on 13th, they sent sms regarding activation of free of charge dialer tone. On the same day, they send a sms regarding charging of Rs. 125 for dialer tone activation for 6 months. I call idea, talk to Mr. Ganesh regarding deactivation of dialer tone and return of Rs. 125. But he refused to do so. I think this is one of the fraudest act for looting customers. Please take strong action Regards Rupon Sinha alternate no [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. We have your contact details and we have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for VAS has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that your complaint for VAS has been resolved and refund of Rs.125/- has been credited into your Idea account towards VAS services. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information