[Resolved]  Idea Cellular — charging of amount

Address:

600094

On nov 1 suddenly i got a msg saying that "thank you for downloading idea music station from spice digital. You have been charged rs.5". I have not downloaded any thing from idea music and so i called customer service and complained about it and they repeatedly said that
You have downloaded and so we have charged and this will not be reapeated again. But i have not downloaded anything thing from idea music is true. Again yesterday on nov7th night at 8.17 p. M. I have received the same msg twice and they charged rs.5 twice. I again called the customer service and complained about and they were cooly saying the same answer that and this will not be reapeated again. This idea network is charging for the customer without any reason by just giving fake messages and when we call for customer service and they are giving false assurance that this will not be repeated again and giving fake msgs and reducing money and they are at the back of customers money how to charge the customers who is not using the network frequently and this not fare for such a network like idea!. Can i get relief from this unnecessary charges from this idea network?