[Resolved] Idea Cellular — cheat by idea postpaid connection

DAITARY SETHI

from Delhi, Delhi

Address:

560017

When I had taken Idea connection they told me Plan is 499/- plan and 100/- discount and unlimited calls and unlimited Internet.But when they sent bill for 1st month 562/-, 2nd month 757/-, 3rd month 767/-.when I asked explanation, no satisfactory answer I got from them. Bill also what they sent was not opening for that also they had not helped me . Finally I had taken decision to port the no.After making port they sent a bill of 1080/-.I had complained and asked explanation so many times but proper communication.Finally I told them unless until you you sent me the explanation, I am not going to pay the bill.Then they started abusing me and my wife and friends also.

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May 30, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As per our record, the bill has been generated accordingly as per your plan rental, usage charges while National Roaming & for data usage. Hence, we request you to clear your outstanding amount to avoid the inconvenience. Also, kindly share us the complete details of the customer care executive like name & number from which you've received the call to assist you further.

Regards,
Lavina