Idea Cellular — Cheated by auto activation Rs 21 pack + 45 for renewable in the name of Model Villa by deducting main account balance of Idea number

indian2806

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

I have received below messages. Your Model Villa has been activated. Amount charged is Rs 21.00 /- for 1Week. Renewal charge is Rs 45.[protected]@15Days as applicable. To deactivate sms STOP to 155223. Click on link to enjoy http://bit.ly/ModelVilla Your balance is Rs.23.43/- Hi, Your subscription to Model Villa will be renewed on[protected] and you will be charged Rs 45.00 /-. To unsubscribe, sms STOP to 155223. I haven't requested any of that. when I tried to stop this service by sending sms STOP to 155223, It replies me with below message. Dear Customer, below services are active on your idea mobile 1 : Model Villa Sms 1, 2, 3 etc to 155223 (tollfree) to deactivate the service. I usually do not check my balance frequently, Neither I have time to waste with your customer support. I do not know since when you people are detecting this thing from my balance. Currently I can see you have charged 21 + 45 from my number [protected]. It is very old number of me I really want to retain the number but this cheap tricks of detecting balance makes me upset. So kindly revert it as soon as possible.

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

indian2806

from Noida, Uttar Pradesh

14 Sep 2015 between 10AM - 12 PM

indian2806

from Noida, Uttar Pradesh

Hi,

I have received the call from your customer care representative from mobile number [protected].
He doesn't provide any solution but repetedly stating that balace can not be refeunded because you activated it.

Irony part is when I aksed him atleast tell me what is this model villa service, he doesn't has a clue about model villa.
How can you assign a person to solve the problem when he doesn't even has knowledge of the problem.

In the original complain I have mention the message what I have recieved when I tried to stop the service.

So kindly refund the amount and stop this service from my number or tell me here only not on my phone you cann't do this.

Idea Cellular Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 13th Sept 2015, we have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the VAS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

indian2806

from Noida, Uttar Pradesh

Not satisfied your response but its ok, I can not afford to waste more time with you for 70+ rupee

Santhoshkumar karungalpalayam Rajasekaran

from Guntur, Andhra Pradesh

Same incident happen to me now they detected rs 75 from my balance [protected] and customer care executive told I requested from my side and there is no option to refund. Idea instead of doing this tactics go and beg on streets.