[Resolved]  Idea Cellular — Cheated by auto activation Rs 21 pack in the name of Model Villa by deducting main account balance of Idea number [protected]

Address:

Paschim Medinipur, West Bengal

I am very frustrating with the service of idea. On 30.12.2014 at 3.19pm my balance got deducted by Rs21 without my knowledge. When I got an activation message I am totally shocked. I called 198 several time 198 is barred for me as previously complain 1-[protected] which is not resolved till now as it always says all customer care executive are busy I tried till 5.30pm then I tried to contact customer care by my brother-in_law idea number [protected]. In one chance the call got connected to 198 a lady receive the call and start a long verification of my idea number [protected] with name, address with pin code, this is long verification but I think not so much detail is required. After a long conversation she said for the process of refund should be initaited after the deactivation of the pack, so I agreed then she deactivate the pack which is automatically activated due to idea technical issue. After that she tell me that refund will be process by senior executive and hold the call for 10 minutes without any response, she thought because the waiting time is more I will disconnect the call but I waited, then such a idiotic response from her that you are calling from other idea number so refund is not possible, but say that I already confirm everything for that she also refuses to take any complain and not transfer the call to senior to get the refund, after misbehaving disconnect the call by there end, I am again shocked how can they disconnect the call without proper feedback. This is total fraud because I cannot able to contact 198 which I already mentioned then how the process of the refund will be initiated. They have to refund the amount but they deactivate the pack after that inform me that refund will not process. Due to this both way idea cheated because the deducted the amount and also deactivate the pack which is automatically activated. I again try to contact 198 with my idea number [protected] but again not able to do so. I again call 198 by other idea number [protected] again I got connected in one chance but same response from Customer care. This is serious issue because they are barred me to register a complain which against the TRAI guidelines. This is third time I am complaining for my idea number. I want to use idea but every time fake pack got activated. Saurabh Srivastav sir please look after this matter and make a serious note on that. You can also listen the conversation of 198 with me on 30.12.2014 at 05.46 pm, you will get the evidence. If the 198 is barred how can complain for the same. Please initiate the refund amount of Rs.21 in my number [protected] as promised.