| Address: | Ernakulam, Kerala, 683102 |
| Website: | www.ideacellular.com |
I was using idea easy share plan at rs.499 in 1st number ([protected]) & with rs.99 / month in 2nd ([protected]) and 3rd number ([protected]).
I had to port 1st & 2nd number to another service provider due to some reason, but still i maintained, my 3rd number in idea as it was my standby number.
They have changed the plan of 3 rd number to ultimate plan with unlimited calls and 1 gb per day with rs.499+tax without my consent.
I send my port request on 24th of october and ported out on 27 october, & my bill cycle end date was on 26th. As per my easy share plan, only one day extra usage bill i had to pay, but as per ultimate plan, i had to pay rs.499 for one day usage. That one day, i have not even made a single call & they have charged rs.499 for single day which was due to their delay.
Hence i refused to make the payment.
Now they started making bill as per ultimate plan @ rs.499 per month in my 3rd number from november and without my permission.
Since i refused the payment they have disconnected my 3rd number.
Unfortunately i need my 3rd number by clearing the bill. I am ready to pay as per the plan which i was using @ rs.99 per month.
And for the calls extra. But as per idea i have pending amount of rs.1899.15.
As per my calculation, i have only rs.99 x 3 = 297 + tax + calls made (If any).
As they have additionally charged rs.1500, if they had corrected they bill in october itself, i would never had this issue & have selected prepaid plans.
Hence i kindly request you to reduce the extra charged amount and revise my bill.
Was this information helpful?
Post your Comment