[Resolved] Idea Cellular — cheating customers by additional charges in bill

gincyanto

from Bengaluru, Karnataka

Website:

care.ideacellular.com/wps/portal/account/account-login

I have taken a 99 retention plan from idea. I am in uae and not using my idea number for any calls. I got a bill of rs 500 this month. Kindly take action against idea for charging extra money and exploiting customers. They have already taken rs 3000 from me telling activation charges for international roaming. Take serious actions against them as every month i am getting a bill of 400, 500 eventhough i am in 99 retension plan and not using the number. Contact me on my email [protected]@gmail.com for additional details.

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Mar 10, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jan 27, 2018

Updated by gincyanto Kindly take action to revert back aditional charges in my bill

Jan 30, 2018

Updated by gincyanto Still there is no action taken against my complaint. Kindly pay penalty on Idea celluar and wave off additional charges in my bill

Verified Support

Feb 01, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. We would like to inform you, that the bill has been generated accordingly as per your plan, pack rental and usage charges. Hence, we request you to kindly clear all your dues to avoid the inconvenience. Also, we would like to inform you that the security deposit of International roaming is refundable. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

Feb 02, 2018

Updated by gincyanto can you provide me with the break up for rs 500 charged to me for the rs 99 retension plan ?

Feb 04, 2018

Updated by gincyanto can you provide me with the break up for rs 500 charged to me for the rs 99 retension plan explaining for what each extra amount is charged to me