Idea Cellular — Cheating customers when doing multiple recharge

Hi, I had made two recharge. Rs 1847 - 13GB unlimited data plan Rs 2249 - Unlimited Local, National, Roaming (Incoming & Outgoing) calls; Free 7 GB 3G Data & 100 Local/National SMS/day Rs 2249 plan had overridden my Rs 1847 plan. i.e. I only got 7 GB worth of data and have been charged Rs 60 for data usage after that. No where on the website or in the plan information, it is mentioned that second recharge will override the 1st data plan. I consider this as cheating the customer by not informing them about the conditions with multiple recharge. I had contacted the customer are but they just say that this is company policy which is not published anywhere on the website. I am also putting this complaint with the consumer forum court as I consider this a case of cheating customer by not providing proper information. Regards, Kunal Kaushik [protected]
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Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular
Not satisfied with the reason being provided. The policy being told by Idea is not published for the roaming pack. Any such policy seems to have been made only for the loss of customer. Customer care is not able to provide any rationale behind such policy.
Dear Customer,

As per your telecon with our customer service associate on 6th May 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular.
Very pleased with the customer care dealing and resolution provided. Thanks!

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