[Resolved] Idea Cellular — cheating with 392 recharge

[Resolved] Idea Cellular — cheating with 392 recharge

R rajunaik6969 from Mumbai, Maharashtra

I made a recharge for rs.392 which showed validity of 82 days with unlimited calls and internet for 82 days. However after recharge it showed that this is valid for only 14 days. This is pure cheating from idea. The condition mentioned was this is valid for 82 days for new 4g devices. I made this on new 4g device and still it did not work. Please be careful with cheating by idea. Was this information helpful? No (0) Yes (0)
Nov 24, 2017 Complaint marked as Resolved There was a SMS from the company that the benefits have been restored. Idea Cellular customer support has been notified about the posted complaint. Nov 06, 2017 Updated by rajunaik6969 392 National Special Tariff Offers Unlimited Local + STD calls* + 1 GB 4G/3G/2G Applicable for new 4G handsets on Idea network after 1-Sept Get EXTRA 1GB for 28 days on recharge via Idea App/Web 70 Buy Now E-Recharge Correction, this is 70days as shown on their website today for Mah and Goa circle. Verified Support Nov 07, 2017 Idea Cellular Customer Care's response Dear Customer, As checked, there is no such recharge offer on your number. So, benefit is availed accordingly. If you have any special offer communication please share the screenshot at [protected]@idea.adityabirla.com or here for further verification. Regards, Lakshmi.
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Comments

rajunaik6969

from Mumbai, Maharashtra

Ms.Laxmi, It was not a special offer communication. I have copy pasted exact RC voucher with details what is displayed on your website. in my second comment above please note. 70 as mentioned in the comment as above is the validity in number of days. You can check IDEA website and let me know whether this is present or not.
Your response is typical copy paste reply without even checking the details. The number recharges is already mentioned to you and the same is showing validity upto 12th November. You can check again for mobile 9881XXXX25

Putting my earlier comments again as below and you can check it again. I used Idea website for recharge.

"392 National Special Tariff Offers Unlimited Local + STD calls* + 1 GB 4G/3G/2G Applicable for new 4G handsets on Idea network after 1-Sept Get EXTRA 1GB for 28 days on recharge via Idea App/Web 70 Buy Now
E-Recharge
Correction, this is 70days as shown on their website today for Mah and Goa circle."

Thank you.

Idea Cellular Customer Care's response, Nov 10, 2017

Verified Support

Dear Customer,
Thank you for the details. We have initiated a complaint for the same under ref. no. 1-151583399439 and your shall hear on the same on 11/11/2017 05:29:00 PM.
Regards,
Lakshmi.

rajunaik6969

from Mumbai, Maharashtra

Ms.Laxmi,
I got a SMS yesterday that the benefits have been added to the number as per original recharge from 15th November.. Hope this is for 70 days from initial recharge date. In the interim from 12th to 15th November, the account has been debited like normal usage without passing the benefits.

Idea Cellular Customer Care's response, Jan 5, 2018

Verified Support

Dear Customer,

Sorry for the trouble caused. As checked, the complaint was raised for recharge benefits and the same has been closed and communicated to you that the benefits has been already credited in your account. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina