[Resolved] Idea Cellular — clearance issue after porting to jio

[Resolved] Idea Cellular — clearance issue after porting to jio

S Sai6644 from Shiggaon, Karnataka

I ported to jio on 23rd nov from karnataka idea postpaid, and cleared all bills till 23rd nov. Recently i received bill to pay extra 394/- for pro-ration charges (Charged on data), even i have extra 900mb data apart from monthly plan. On what basis you charged pro-ration charges? Is it sensible to pay 394/- for 100-200mb data i have used on 23rd november? (Having extra 900mb data) If a customer is about to leave your company, will you do this kind of rubbish things, charging unnecessarily and excessively. (I even paid extra 70-80/- for idea. I even received clearance message from jio, stating that your previous telecom operator has cleared for porting. Need response from idea. Regards, Sai kiran. Was this information helpful? No (0) Yes (0)
Feb 7, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jan 02, 2018 Idea Cellular Customer Care's response Dear Customer, As per our telecon, you've been charged accordingly as per your plan, pack and usage charges. Also, we would like to inform you that you've been charged for data over usage post freebies. Hence, case has been closed. Regards, Lakshmi. Jan 02, 2018 Updated by Sai6644 You have charged me under different plan without my consent or without any prior information. My plan is 28 days, 28 GB unlimited calls, You are not even explaining how that overage freebies are taken into consideration. How can you close a complaint without resolving it? Is this kind of service Idea provides to customers? You can contact me through the number provided. Please resolve this issue properly. Jan 02, 2018 Updated by Sai6644 "Over usage post freebies", can you explain me how you have calculated this? At the same time, I have used 4.4GB from 15th Nov to 23rd Nov, and never exceeded 1GB daily limit those days. Can you tell me how you calculated over usage data? And why you have taken some other plan into consideration? In addition I have extra 1 GB data apart from monthly rental and why you have not deducted from extra 1 GB Verified Support Jan 03, 2018 Idea Cellular Customer Care's response Dear Customer, As per our telecon, we would like to inform you, that your concern has been discussed & resolution has been communicated. Regards, Lakshmi. Jan 03, 2018 Updated by Sai6644 There is no point in discussing concern within your team. You have to explain me why you are charging? Explain on what basis you have taken that Over-usage freebies, you have charged me but you are not able to explain how you charged?? Explain Jan 09, 2018 Updated by Sai6644 Hi Consumer Complaints team, There is no response from Idea regarding my question " how do they calculate over-usage freebies". Can you please send a reminder and ask them why they are unable to answer?
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