[Resolved]  Idea Cellular — complaint about worst customer service by store manager

Address:

110013

My brother went to the store as my sim was nt working and it was informed to him that registered person has to come with the copy of adhar card and tone of store manager and body language of mr bhavani store manager was like a criminal or like a illiterate person. He do not what is customer services and was having tobaco in his mouth and busy on his mob in front of my brother.
In the evening i went and showed the copy of aadhar to his colleague ms ruchika and was discussing to get this sim started and she was insisting i need to bring the original. During our conversation mr bhavani came in between having tobacco in his mouth and a very high tone nd rude body language.
High tone was very high nd not ready to listen just trying to bullying on me. I told him is this way to speak to an old customer he replied that tere se toh aacha hi bol raha hu tu sikhaga.
I told him to gv me a paper nd he said they dont hv a piece of paper nd in a threatning way u wl make complaint go ahead nobody wil do anythin. We hv the cameras. I told that is great.
Do you think is this mr. Birla vision abt customer service and is this the way.

Applauds!
If any management is there. They should just go to this jangpura center nd just see this store. They are happy nobody shd come to the.

I wll nt leave this here i have not seen this type of embarresement in my life being a customer a staff is telling me hw to speak

Please take necessary action and advised me also