[Resolved] Idea Cellular — complaint against misleading advertisement

inducoolmind

from Noida, Uttar Pradesh

Address:

Mathura, Uttar Pradesh, 281004

Idea cellular is giving advertisement o[censored]nlimited plan of 179. But in reality it is limited pack of 250 minutes per day. Many other operating are also doing so. Therefore this plan is misguiding the customers. I suggest TRAI to issue a notice/guidelines to all telecom operators not to use "UNLIMITED" keyword in limited packs.
"Unlimited" word can be used in only case if there is no limit in call/data usage during the mention period.

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Nov 4, 2017

Complaint marked as Resolved

Not to use "UNLIMITED" keyword in limited packs. "Unlimited" word can be used in only case if there is no limit in call/data usage during the mention period.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2017

Idea Cellular Customer Care's response Dear Customer,

Sorry for the trouble. We would like to inform you that, all the recharge contain team and condition. So the benefit credited accordingly.

Regards,
Lakshmi.