Submit a Complaint
Mobile Service Providers
Idea Cellular

[Resolved]  Idea Cellular — Complaint for the interaction with the customer care officer

Hi,

I Am Satnam Singh & My mobile Number is [protected].

This Email is in regards with the call I Made on 31/08/2014 & I Spoke to a CUSTOMER CARE OFFICER named FAIZAN from Technical Team which I found was very Rude & Hunged Up the call on me as I was having some technical Problems with INTERNET & CALL DROP OUTS.

After Approaching him to Escalate the Call, The REP said that he cannot tranfer the call as the Reason for Escalating is not worthy.

While he was assisting me over the call, I told him the Handset i Am Using still the Rep was very arrogant.


I Believe this is What a Loyal Customer gets after serving the Company for a Long time.

I need the resolution ASAP or a call Back on my Number for the same.

I will also be marking an email to Telecommunication Ombudsement for the same.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 
2 Comments

Related Idea Cellular reviews

[Resolved]Idea Cellular - Automatically get Caller Tune4[Resolved]Idea Cellular - no step to stop loss of card on sundays/holidays1[Resolved]Idea Cellular Ltd. - puk no.223[Resolved]Idea Cellular - Sim card registration failed after 1 month12[Resolved]Idea Cellular Ltd - Fraudulent postpaid bills6
View all 16713 Idea Cellular Reviews

Comments

Dear Customer,

We regret the inconvenience caused to you. We wish to affirm that your concern has been acknowledged and complaint for coverage has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to inform you that your complaint for coverage has been resolved . For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    View all 16713 Idea Cellular reviews & complaints
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information