[Resolved] Idea Cellular — complaint regarding use o[censored]nfair means to sell recharge of rs 509 | |||
Today i went to "idea store - 103, mangalam, shastri bridge, napier town, jabalpur, madhya pradesh 482001" to get frc of my mobile for post paid to prepaid migration which costs only rs. 76. I informed the customer service agent my mobile number and service request number, and immediately they issued a request to bar (Block) my number and rudely told me to do extra recharge of rs. 509 otherwise they will not finish the frc or activate my sim and my sim will be blocked forever. I called 12345 from my other idea sim but i did not get any help from there also. This is a severe case of coercion and fraud. I did not wanted to do recharge of 509 and only wanted frc of 76 but the staff threatened and forced me to hand over rs. 585.. Was this information helpful? | |||
Dec 6, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Nov 05, 2018 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, Your case has been escalated to our team and we'll get back to you at the earliest as & when we get an update. Regards, Prajakta | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Prajakta