[Resolved]  Idea Cellular — Connect Switching to Prepaid

Address:Indore, Madhya Pradesh, 452005
Website:Idea

This is in regard of the problems we have been facing with your customer service since 2 months now, No one is ready to register our complaints too, I need to switch my postpaid connection to prepaid and have been to 4 of Your centers here in indore, No one was willing to help and when i asked them to give me this in writing that they wont service my complaint all i got was rude replies, it has been more than 8 months since i took connection from Idea, and thus i come well under category of porting my connection to Prepaid, Since 2 Months now i have stopped my Bill Payments and have stopped using your service too, And have been receiving 3-4 calls daily from you guys ever since for payments but none of them are helping to resolve my complaint i am telling them since beginning to resolve my issue and i am willing to pay all my bill, but it has been 2 months now and i am not gonna pay the bill for the pathetic service i got from you people, .
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Jan 22, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Dec 08, 2016
Idea Cellular Customer Care's response
Hi Akshay,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Akshay
Verified Support
Dec 09, 2016
Idea Cellular Customer Care's response
Hi Akshay,

As per your telecon with our customer service associate on 8th December 2016, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Regards,
Esther
Verified Support
Dec 12, 2016
Idea Cellular Customer Care's response
Hi,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Sagar
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