[Resolved]  Idea Cellular — conversion of postpaid to prepaid

I visited idea store at unthakna road nagpur on 29/07/2017. I told the idea executive to convert the number from postpaid to prepaid submitted my documents and paid rs 25 for new prepaid sim. Also i call 198 to raise the complaint that number not converted from postpaid to prepaid. But they told they cant help for this issue. Still the number not converted from postpaid to prepaid.