[Resolved] Idea Cellular — convert from postpaid to prepaid and postpaid charges

a suthar

Address:

Ahmedabad, Gujarat, 380050

HI,
I am idea customer since may 2018 and My idea account number is[protected] and have Nirvana plan 289
and have two connections in the plan, when activated the idea representative told me that bill would come to around 550 for both connections after discount, but for last two months it was 715 and 950 respectively .. when I called customer care they told me to go to the place where I got my connection activated. is it mandatory to go there or any nearby idea store can convert it to post paid by presenting necessary documents ? I have been to nearest store multiple times as well talked to customer care many times, but have not had any success. please help me .Looking forward for your response!!

Thanks

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Sep 27, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we have informed you that we have activated RET 299 plan with Rs.100*6 months as on 20/08/18 for the mentioned number. If you still face any issue, kindly get back to us on 198 or 12345.

Regards,
Neha