[Resolved]  Idea Cellular — Customer care service ignorant and bigoted

Address:

Hyderabad, Andhra Pradesh, 500032

DATE: 01/04/2017
DETAILS: Wanted to switch from 3G to 4G, which required a SIM replacement. Called up Customer Care and was informed that this would be done for free. Went to nearby Idea Store(which was far away). The gentleman at the store asked me Rs. 100 for the card. He said that the free SIM cards were out of stock in December and that I'd have have to go to Nampally(even farther) in order to get a free one. I pay the amount. I demand a receipt for the amount paid, and the guy at the store refuses to give it to me. I come back and ask about the same procedure(3G to 4G upgrade) to Idea customer care. This time again, he says the SIM card would be free. I inform him about the amount demanded by the people at the store. He says I don't have details please contact the Merchant. So in the end, there's no one willing to answer questions from the other end. Charged an amount for no reason.
RESOLUTION: Need a better phonetic support from their end. Also, they need to keep a keen eye and eradicate fraudulent activities practiced at their stores. And I do expect a refund