[Resolved] Idea Cellular — cutting my idea no. services.

Devesh Nimwal

from Kotputli, Rajasthan

Address:

New Delhi, Delhi, 110085

I am frequently getting threatening calls from idea cellular that they would cut services of my idea no. If i will not use my idea no. As per idea zero use policy.
I am getting my 80-90% incoming calls on that no. & replied the same, getting messages from banks, income tax dept & other govt dept. I am using other post paid no. For outgoing calls for my convenience.
They forced me to recharge my no. With rs 200/- in 6 months & use that no. For 15 days in a month for outgoing calls.
They said they are doing so as per trai policy.
Does it supported by trai.

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Feb 4, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the trouble caused. We would like to inform you, that as per the TRAI guidelines if your number is not activate or any activities done on the number such as out call or SMS it will be consider has non usage number and number will be permanently disconnected.

Regards,
Lakshmi.