[Resolved] Idea Cellular — Data pack not received

meetanuragsahu@gmail

from Indore, Madhya Pradesh

Address:

Jabalpur, Madhya Pradesh, 482002

I have done 249 data pack of 3 GB and after that I have done data pack of 100 MB but I received only 100 MB data and not ( 1000+ 100) and after data consumption of 100 MB data uses should be stopped but this not happened and my whole balance of RS. 141 is consumed for data use. I was on the train and my data and balance both empty so it caused loses and inconvenience.
I also complained through email to idea cellular but they are not providing me data for I paid the rs 249 and my balance Rs 141 and no msg or alert received by me after finishing my data pack.
I requested you to kindly do justice and should provide compensation of RS 2000.00 in respect of inconvenience, mental harassment.

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience. Please provide your Idea mobile number and alternate contact number so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular