[Resolved] Idea Cellular — Data Pack of Rs 124 cancelled.
S
Sathish Kumar Einstein
Address:
Chennai, Tamil Nadu
I made a recharge of Rs 124 for 650 MB 3G data for validity 24 days... And on the same day at night i made a recharge of RS 8 for 25 MB data for one day.. The next day they start charging me for data packs.. I called customer care and enquired. They said the validity of the previous 124 rs pack was cancelled and overwritten by the 8rs pack validity... What kind of rule is this?? They denied me the 650 mb i paid for. I asked them why they havent intimated me about this rule.. They said they have sent me a text of this rule in sms on feb 3rd 2015. Do they expect customers to reading through all the sms they sent me..
Was this information helpful?
No (0)
Yes (0)
Aug 7, 2021
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular