[Resolved]  Idea Cellular — data services, network issues and billing

Mobile no: [protected]

I have requested for port and upc is also generated and i got a call from your customer care member stating not to port the number and they also that the issue will be resolved in 48hrs to 72hrs.. Its been already 1week that the requested for port. As im facing terrible issue of network wherever i go... Its nt that the issue is new one... I have been facing the since day1. I have requested for port since 3mnths but my issue is jot yet resolved... And also when a lafy called me from idea office requesting me not to change the network and i have explained my issue like the app was not showing the proper data remaining due to which i have got 939 as bill amount and conveyed the same thing to her and she eas like there is prb in app somtimes during the data display due to which i hve used the data and it was charged amount of 939. Next time when i requested for port twice in the same month some other lady called me saying she wil look after this issue and waveoff my bill in 48hrs... Its already been a week and no action is taken from your end. And im nt getting the carry forward data evry month.. If this is the case il stop using this network and wil also suggest people around me the worst service u provide.. Kindly take an action on this asap.
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Sep 24, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2018
Idea Cellular Customer Care's response
Dear Customer,

Apologies for the inconvenience caused. We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you. Let us know & we'll be happy to assist. 

Regards,
Prajakta
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