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Idea Cellular

[Resolved]  Idea Cellular — Data session charges mismatch with Final Bill

Address:Pune, Maharashtra

My number is [protected] The data session charges that is displayed on the screen showed zero charge, as i had a data plan. But I changed my plan in middle of the month. Now in the bill i am being charged on basis of proration. My complaint is, why the charge on screen after session was displayed as zero. I used the services on the basis of it. Their is clear mismatch, and needs to be corrected from Ideas cellular's end
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Aug 7, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Comments

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply

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