Idea Cellular — Date pack | |||
Dear Sir, I requested to 3G data pack from Idea for mobile#[protected] and same was done last month but my mobile bill increased to 3500/- Middle of the Oct month Idea disconnected my outgoing call for the reason is My credit limit exceeded hence I paid Rs.1500/- immediately to work efficiently. Idea cellular has to answer my below questions:- 1. I am not used 3G pack more than a limit. 2. If it's there why there is no information sent to me? 3. I requested to Idea customer care staffs to change the pack from 3G to 2G at the same time no information given by Idea customer care staff. 4. If our usage increased to more than a credit limit we are receiving a message saying that please pay the bill and increase the credit limit. 5. Why idea cellular system not providing any information while increasing/decreasing the data pack and they can start the data process after confirmation received from the customer. 6. Also I requested last month Idea cellular customer care staff for what reason my bill is increased to big amount but customer care staffs not able to provide proper reply for the reason is “bill not generated” 7. We can take any report at any time in the system hence customer care should not tell wrong answer to the customer. Note:- I already paid Rs.1500/- for disconnection of my mobile connection. I clearly saying that i am not used data pack more than a limit. Kindly support to get refund my money immediately. Regards, S.R.Gowrisankar. Mobile#[protected]. Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 14 Comments | |||
Comments
Dear Sir,
I called Idea customer care on 31.10.2015 @ 9.00 a.m. Spoken to Customer care staff but there is no proper response hence I requested to transfer the call to higher official and Spoken to Ms. Indumathi – Esclation supervisor, on 31.10.2015 @ 9.05 a.m. but from there also improper response.
Kindly solve the issue urgenly.
Regards,
S.R.Gowrisankar.
Mobile#[protected].
I called Idea customer care on 31.10.2015 @ 9.00 a.m. Spoken to Customer care staff but there is no proper response hence I requested to transfer the call to higher official and Spoken to Ms. Indumathi – Esclation supervisor, on 31.10.2015 @ 9.05 a.m. but from there also improper response.
Kindly solve the issue urgenly.
Regards,
S.R.Gowrisankar.
Mobile#[protected].
Dear Customer,
We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Team,
I am reachable @ [protected] & [protected] at any time (24*7).
I am waiting...
Regards,
S.R.Gowrisankar.
Mobile#[protected] & [protected].
I am reachable @ [protected] & [protected] at any time (24*7).
I am waiting...
Regards,
S.R.Gowrisankar.
Mobile#[protected] & [protected].
Dear Customer care Team,
Till now i am not received any call from your end.
If possible solve the issue or i request you to Kindly allow me to change the network.
Regards,
S.R.Gowrisankar.
Mobile#[protected] & [protected].
Till now i am not received any call from your end.
If possible solve the issue or i request you to Kindly allow me to change the network.
Regards,
S.R.Gowrisankar.
Mobile#[protected] & [protected].
Dear Idea Customer Care Team,
Till now i am not received any call from your end and i received message from your end saying that "Pls pay your bill of Rs.2066.14 by 16-Nov-2015.
PLEASE DON'T TORTURE ME...
If possible solve the issue or i request you to Kindly allow me to change the network.
Regards,
S.R.Gowrisankar.
Mobile#[protected] & [protected].
Till now i am not received any call from your end and i received message from your end saying that "Pls pay your bill of Rs.2066.14 by 16-Nov-2015.
PLEASE DON'T TORTURE ME...
If possible solve the issue or i request you to Kindly allow me to change the network.
Regards,
S.R.Gowrisankar.
Mobile#[protected] & [protected].
Dear Customer,
We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Idea Customer Care Team,
Issue still not resolved. I request you to solve the issue or allow me to change the network.
Regards,
S.R.Gowrisankar.
Mobile#[protected] & [protected].
Issue still not resolved. I request you to solve the issue or allow me to change the network.
Regards,
S.R.Gowrisankar.
Mobile#[protected] & [protected].
Dear Idea Customer Care Team,
Frequently I am receiving a message for overdue and today my outgoing call was disconnected without a valid reply from Idea Customer Care.
I request you to kindly reply my queries or allow me to change the network.
Kindly file a case for non payment and I will reply the same in court.
Don't threatening by disconnecting the Outgoing Call and Mobile Net.
Regards,
S.R.Gowrisankar.
Mobile#[protected].
Frequently I am receiving a message for overdue and today my outgoing call was disconnected without a valid reply from Idea Customer Care.
I request you to kindly reply my queries or allow me to change the network.
Kindly file a case for non payment and I will reply the same in court.
Don't threatening by disconnecting the Outgoing Call and Mobile Net.
Regards,
S.R.Gowrisankar.
Mobile#[protected].
Dear Idea Customer Care Team,
My mobile ([protected]) incoming call also barred. Now i am unable to use my mobile number.
Without giving a proper reply to the customer, Idea knows how to threatening the customer.
Please note my alternative mobile no is [protected].
Thanks to IDEA for excellent service.
Regards,
S.R.Gowrisankar.
Mobile#[protected].
My mobile ([protected]) incoming call also barred. Now i am unable to use my mobile number.
Without giving a proper reply to the customer, Idea knows how to threatening the customer.
Please note my alternative mobile no is [protected].
Thanks to IDEA for excellent service.
Regards,
S.R.Gowrisankar.
Mobile#[protected].
Dear Idea Customer Care Team,
Kindly update my new communication address:
231/137, E B Colony-II,
New Fairlands Extension
Alagapuram,
Salem - 636 016.
Mobile#[protected].
Regards,
S.R.Gowrisankar.
Mobile#[protected].
Kindly update my new communication address:
231/137, E B Colony-II,
New Fairlands Extension
Alagapuram,
Salem - 636 016.
Mobile#[protected].
Regards,
S.R.Gowrisankar.
Mobile#[protected].
Hi...!!
AGAIN...AGAIN AND AGAIN...!!!
After soo many visits to your idea stores, so many conversation with your executives on phone calls, so many putting mails on customercare id. AND AGAIN I GOT A SAME BILL NOTHING CHANGE APPEAR ON MY BILL NAME. STILL I GOT A BILL ON MY COMPANY'S NAME. AND YOU CLOSE THIS COMPLAIN...WHY???????
I am facing this issue for last two month but still nothing happen. Yesterday i have called to your customer care. And i want speak with your team leader MR. PRAKASH SURTI (Because he knows my problem) but MR. SURTI not having time to speak with custom. He said that i didn’t have not time to talk with all the customers. After i yeeling to customer care executive and finally MR. SURTI spare his valuable time to his invaluable customer. And he told that i have already escalate this issue. But they didnt change ( Before MR. SURTI was confirmed that i have change your bill name and now he is saying that other department not change yet).
IN YOUR COMPANY NO ONE WOULD TAKE RESPONSIBILITY TO SOLVE ANY OF THE PROBLEM WHICH FACING CUSTOMER.
"IDEASTORE pe jao to wo bolte he ki customercare pe baat karo hum nahi kar sakte, customercare wale bolte he ki Complain department me mail karo, aur mail ka to kuch revert milta hi nahi he"
IF I WANT TO RATE TO YOUT CUSTOMER CARE SERVICE THEN I WOULD GIVE (0/10) "If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
Worst service i facing in my history."If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
One thing I didn’t understand that when I called or mail you on customer care department he didn’t respond. And when I post a complain on this site I get a quick revert WHY??? I THINK ONE TO ONE COMMUNICATION YOU DIDN’T RESPOND BECAUSE NO ONE CAN SEE YOUR WORST SERVICE AND WHEN I POST A COMPLAIN ON SOCIAL MEDIA YOU GIVE A QUICK RESPOND BECAUSE EVERY ONE SEE YOU WORST SERVICE. Pathetic service.
THANKS,
VANDIT VORA
YOUR INVALUABLE CUSTOMER (FROM YOUR SIDE)
[protected]
AGAIN...AGAIN AND AGAIN...!!!
After soo many visits to your idea stores, so many conversation with your executives on phone calls, so many putting mails on customercare id. AND AGAIN I GOT A SAME BILL NOTHING CHANGE APPEAR ON MY BILL NAME. STILL I GOT A BILL ON MY COMPANY'S NAME. AND YOU CLOSE THIS COMPLAIN...WHY???????
I am facing this issue for last two month but still nothing happen. Yesterday i have called to your customer care. And i want speak with your team leader MR. PRAKASH SURTI (Because he knows my problem) but MR. SURTI not having time to speak with custom. He said that i didn’t have not time to talk with all the customers. After i yeeling to customer care executive and finally MR. SURTI spare his valuable time to his invaluable customer. And he told that i have already escalate this issue. But they didnt change ( Before MR. SURTI was confirmed that i have change your bill name and now he is saying that other department not change yet).
IN YOUR COMPANY NO ONE WOULD TAKE RESPONSIBILITY TO SOLVE ANY OF THE PROBLEM WHICH FACING CUSTOMER.
"IDEASTORE pe jao to wo bolte he ki customercare pe baat karo hum nahi kar sakte, customercare wale bolte he ki Complain department me mail karo, aur mail ka to kuch revert milta hi nahi he"
IF I WANT TO RATE TO YOUT CUSTOMER CARE SERVICE THEN I WOULD GIVE (0/10) "If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
Worst service i facing in my history."If my friend circle or family wants to port or purchase IDEA then i will share worst service which i facing now.
One thing I didn’t understand that when I called or mail you on customer care department he didn’t respond. And when I post a complain on this site I get a quick revert WHY??? I THINK ONE TO ONE COMMUNICATION YOU DIDN’T RESPOND BECAUSE NO ONE CAN SEE YOUR WORST SERVICE AND WHEN I POST A COMPLAIN ON SOCIAL MEDIA YOU GIVE A QUICK RESPOND BECAUSE EVERY ONE SEE YOU WORST SERVICE. Pathetic service.
THANKS,
VANDIT VORA
YOUR INVALUABLE CUSTOMER (FROM YOUR SIDE)
[protected]
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We understand & regret the issue with your Idea mobile bill. We'll contact u soon with assistance. You can also call 198 from your Idea mobile for further assistance.
Thanks & Regards,
Customer Care, Idea Cellular