[Resolved] Idea Cellular — deactivate the postpaid service

swetasawant sawant

from Mumbai, Maharashtra

Address:

400078

Firstly service desk girl who constantly call us to pay the bill amount they doesn't have manners how to speak with the customers. After paid the bill we ask to deactivate the postpaid service they doesn't help for that now that sim is not activate from last one and half month still idea charged us bill of rs 850.. Who will be answerable for that bill desk doesn't present any record of the bill.
Very disappointed with the service like this.
Requesting you to please discontinue this postpaid plan we are happy with prepaid plan only.
Hope for positive revert.

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Nov 7, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2018

Idea Cellular Customer Care's response Dear Customer,

As per recent communication, we have informed you to clear the dues and re raise the request with regards to migration from postpaid to prepaid for the mentioned number. However, if you still face any issue please get back to us on 198 or 12345. Also visit to idea store for migration refer to link below
https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=mumbai

Regards,
Prajakta