[Resolved] Idea Cellular — debiting phone balance for no reason

Manikantan A M

from Ahmedabad, Gujarat

Address:

Kutch, Gujarat, 370655

Since last two, three months it is observed that idea cellular debiting the balance without any reason. Today 5 rupees debited from phone balance, I called customer care and complainted but they are telling that you have dialled 123 so your balance debited!!!. You dont believe, I didnt used that phone at that time!!!.Idea trying to loot it customers by debiting their balance silently!!!Strict action may be taken against them.

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Jan 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2017

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Sneha